First, at the top of page 2, this funny thing:
"This is just life. I am not giving up. I don't have a penguin in my basement. I LOVE windows which is why I want us to face this so we can figure it out."
(Italics added by me, caps, by Paul Flessner. He loves windows that much.)
As a longtime Linux user and fan, and even penguin lover (seriously, I managed to get $10,000 routed to fairy penguin relief in Australia), I find this really, really, really, funny to read. It shows a level of absurdity that I didn't expect at Microsoft. I think this person, Paul Flessner, protests too much, I think indeed ....secretly.... has a penguin in his basement .... Paul, you penguin lover you, don't deny it!
Seriously though, check out the memo, it is fascinating. The thing that jumps out at me really in not the silly penguin in the basement comment (Ooooo it just demands a t-shirt or something) is that the participants are simply outraged that a Dell representative would dare speak of the operating system love that shall not be named. From page 3:
"Did Russ Holt know you were there, I can't imagine he would be this blatant against us if he knew you were there. "
Bill Veghte's response:
"I was sitting right across the panel from him. We waved at each other briefly before the panel started."
So there you go. Interesting read.